Refund Policy / キャンセル・返品・交換に関して

Cancellation / Return / Exchange



(1) Cancellation is possible within 24 hours from the date and time of your order. If you wish to cancel the contract, please contact the inquiry window on this site.


(2) Cancellation after delivery of the product, etc. We will only accept if the shipped product is defective or different from the ordered product. (Only if you contact us within 7 days of the arrival of the product.) We do not accept cancellations or returns due to customer's convenience, so please choose carefully when ordering.


(3) Notwithstanding the preceding paragraph, we cannot accept cancellations, returns, or exchanges for the following products.


Opened and used products / 開封された商品およびご使用になられた商品

Products that have been used for more than 8 days after arrival / 商品到着後8日以上経過した商品

Products that have been scratched or soiled by the customer / お客様のもとで、キズや汚れが生じた商品

Food and drink (including health foods), flowers and other raw foods / 飲食品(健康食品を含みます)、花卉その他なま物

Products without packages (bags / cases) / パッケージ(袋・ケース)のない商品

Other products that are clearly stated on the product introduction page that they cannot be returned (please contact the inquiry desk for details) / その他、商品紹介ページに返品できない旨が明記されている商品(詳細は、お問い合わせ窓口までご連絡下さい)

(4) If the product has obvious defects Or if the item is incorrect, we will bear the shipping cost for returned goods. If you do not like the product, or if you return or exchange it for your convenience, the shipping fee will be borne by the customer.